How to Obtain Spare Parts and Technical Support for Hydraulic Rotary Actuators

When maintaining or repairing a hydraulic rotary actuator, obtaining the correct spare parts and reliable technical support is critical to ensuring optimal performance. Below, we provide a comprehensive guide to help you acquire spare parts and access expert assistance for your CY2 series hydraulic rotary actuator.

Importance of Providing the Serial Number

To secure the right spare parts for your hydraulic rotary actuator, it is essential to provide the serial number of the unit requiring maintenance. The serial number serves as a unique identifier, allowing the manufacturer to verify the actuator’s specifications and configuration. This ensures that you receive components tailored to your specific model.

Where to Find the Serial Number

The serial number is engraved on the metal nameplate affixed to the actuator’s housing. In some cases, this plate may be covered by paint or other coatings. If the serial number is not visible, carefully remove any surface layers to expose it.

The serial number is also printed in the product documentation provided with your actuator. Refer to page 3 of the manual for guidance on locating product markings.

Ordering Spare Parts

Spare parts for hydraulic rotary actuators, including the CY2 series, must be ordered through the OEM (Original Equipment Manufacturer)** of the vehicle or equipment in which the actuator is installed. This ensures compatibility and quality, as the OEM works directly with the actuator’s manufacturer.

Complete Kits Only

Seals and Bearings: These components are only available as part of complete kits. Individual pieces are not sold separately to maintain the integrity and performance of the system.

Essential Information for Ordering

When placing an order, provide the following details:

1.Serial Number: Mandatory for identifying the correct spare parts.

2.Description of the Issue: Helps the support team recommend additional tools or components if needed.

3. Vehicle/Equipment Details: Provides context for the actuator’s operating environment.

Accessing Technical Support

For expert guidance on installation, troubleshooting, and repair of hydraulic rotary actuators, you can rely on the professional team at Changsha Chiyu Hydraulic Equipment Co., Ltd.The company is dedicated to ensuring customer satisfaction by offering timely and efficient support.

Contact Information

Technical Support Hotline: Call 18669340800 from Monday to Saturday, 8:30 AM to 5:00 PM.

Serial Number Requirement: When possible, have the serial number ready before reaching out. This allows the technical team to quickly access the actuator’s specifications and provide accurate assistance.

Common Support Requests

1. Guidance on selecting the correct spare parts.

2. Assistance with actuator disassembly and reassembly.

3. Recommendations for routine maintenance and seal replacement.

Ensuring Reliable Repairs

Using authentic spare parts and following expert advice are key to extending the lifespan of your hydraulic rotary actuator. Working with certified OEM channels and consulting with experienced technicians guarantees the actuator’s efficiency and durability.

For more information on hydraulic rotary actuators, spare parts availability, or technical assistance, contact Changsha Chiyu Hydraulic Equipment Co., Ltd. today. By leveraging their expertise, you can keep your equipment running smoothly and effectively.